I am skeptical about making an online jewelry purchase and spending such a huge amount. How can I be assured it is safe?
We at Diamond Delight understand your concern. Buying diamond jewelry online and spending a considerable sum of money especially if you aren’t well-versed with diamonds or jewelry can seem daunting. We’re registered and are in good standing with the MJSA. You should know that we prioritize customer satisfaction over everything else and our experience in the jewelry industry spanning over 20 years makes it natural for us to exceed our customers’ expectations.
We offer a host of flexible customer policies combined with jewelry of unparalleled craftsmanship at unbeatable prices to guarantee your peace of mind. Also, we’re among one of the top sellers on Amazon and selling since 2007 and on eBay since 2010 owing to our extensive collection, quality and prices.
Please do not hesitate to call us on toll-free 877-395-9199 or email us at firstname.lastname@example.org in order to get any questions answered.
What is the best way to contact you?
You could always call us on toll-free at 877-395-9199 or email us at email@example.com. International customers could call us on +1-212-395-9199. We’re available Monday - Friday from 9:00am ET to 6:00pm ET.
How do I track my order?
Please follow this link to track your order using your email address and Order Id.
How long have you been in the industry?
We’ve been manufacturing diamond jewelry and have been a part of the jewelry industry for over two decades now.
Is shopping with you secure?
It sure is. We’re registered with Digicert and use SSL to protect your personal and sensitive data like contact and financial information. You can read more about our secure online shopping policy here.
How are your prices so low?
We manufacture jewelry and source materials directly from the most specialized vendors and markets across the globe with every precaution to eliminate any middle-men, brokers and agents during the entire process and cycle from sourcing materials to creating the finished product. This allows us to cut costs and overheads and pass the savings on to you. Put simply, you could think of the process as ‘From mines to us and from us to you!’
Are your diamonds conflict free?
Rest assured, our diamond s are conflict free and we only source from legitimate sources around the globe that are compliant of the UN resolutions and abide by the Kimberly Process Certification Scheme. You can read more about our conflict free diamonds policy here.
What metals do you offer?
We offer precious metals like gold, sterling silver and platinum. Gold is offered in 10k, 14k and 18k purity with options of white, yellow and rose color gold options.
What are the 4 C's?
The 4 C’s devised by the Gemological Institute of America are Cut, Color, Clarity and Carat Weight.
- The cut is responsible for the diamonds’ brilliance, fire and dispersion. The amount of light reflection of a diamond is heavily dependent on the cut, making it the most important of all the 4 C’s.
- The color refers to the lack of color, indicating how clear or color-free a diamond is. Most diamonds in the retail trade display color in the form of a hint of yellow or brown color.
- The clarity refers to the amount of identifying characteristics like imperfections, marks, inclusions and blemishes on the surface of or within a diamond.
- Carat refers to the weight of a diamond. 1 carat equals 100 cents or 100 points.
What if I don't like what I ordered? Can I return it?
Of course. We offer a 100% refund within 30 days of the receipt of the order. In an event that you do not like the product you ordered, please feel free to call us on at 877-395-9199 or email at firstname.lastname@example.org, in order for us to assist you further and guide you with the return process. You can read more about our return policy here.
Do you offer a buy-back?
We do not offer buy-back as of now, unfortunately.
Do you charge for shipping?
We offer free and insured shipping for all domestic orders within Continental US. Shipment to Alaska and Hawaii addresses will be charged. Also with international orders, there is a shipping fee of $70 which will shipped fully insured through our logistics partner.
Is your shipment insured?
Our shipment is fully insured during transit right till your doorstep.
How soon can I expect to receive my order?
You can expect your order to arrive at your doorstep within 2-5 business days after the shipment.
What if my order is lost during transit?
Every order we dispatch is insured during transit. In case of such a mishap, we’d request you to at call us on 877-395-9199 or email us at email@example.com, so that we can assist you better and offer a resolution.
Who are your shipping partners?
We’ve partnered with the most reputed courier service providers like UPS, Fed-Ex, USPS or DHL in order to ensure safe delivery of the jewelry you purchase.
Do I have to pay for shipping if I send a product back to you?
Yes, the customer is required to pay for reverse shipping and we strongly recommend that the product is insured to its full value.
Do you to ship to P O Box or APO locations?
We only ship orders to street addresses and not P O Box or APO locations, at present.
What if I need a product sooner than the specified timeline?
We offer a shipping upgrade for a nominal fee during the checkout process on the site. In such an event, we’d also request you to confirm the date with us by calling on 877-395-9199 or sending an email at firstname.lastname@example.org in order to avoid any delays.